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FAQs

Q: Do I have a guarantee after purchasing an item?

A: yes of course, you have a guarantee of 14 days with the possibility of exchanging the item given it has no scratch.

Q: Can I be notified by mail when promotion and sales are going on?

A: For sure, all you need to do is subscribe to our newsletter.

Q:  Can I have an access to an adviser prior ordering for a drug in the pharmacy?

A: yes, all you need to do is calling the customer service and the phone line is free for MTN users.

Q: Can I order my meal to be delivered within 1 hour or 2 hours after passing my order?

A: No, meal orders are passed 24hrs in advance for the catering services to prepare the best.

Q: Can I pay for my order via Orange money?

A: yes of course, you can pay via Orange money once you have your item delivered at your door step.

Q: Do I check the item delivered to me before paying the agent?

A: exactly, you check to make sure what you ordered for is what comes to you.